Complaint Escalation Matrix
Customer Care Number
8338892233, 8338893344, 8338894455
Complaint Centre shall :
a. At the time of registering of the complaint, communicate, through call, to the consumer the ticket number, date and time of registration of the complaint.
b. Update the system with the date and time of registration of the complaint, ticket number assigned.
On Completion of action on a complaint :
a. Communicate to the consumer, through sms, on resolving the complaint; and
b. Update the system with the details of action taken.
c. If the complaint is not resolved to the satisfaction of the consumer, the consumer can appeal to Appellate Authority within thirty days of closure of complaint.
Turnaround Time for Onsite Support :
a. Residential Broadband Customers – Within 24-48 hours or before.
b. Business Broadband Customers – Within 12-24 hours or before.
c. Leased Line Customers – Within 1-4 hours or before
Incase issues are not addressed, Customers can reach out to the below contact numbers
Support Email : email@example.com
Sales & Marketing Email : firstname.lastname@example.org
Support Officer : email@example.com
Chief Marketing Officer : firstname.lastname@example.org
Chief Executive Officer : email@example.com